AirHelp on palvelu, jonka avulla lentomatkustajat voivat vaivattomasti hakea korvausta häiriöitä (kuten peruutus, viivästyminen tai ylivaraustilanne) kohdanneista lennoista. Meillä on yli viiden vuoden kokemus ja olemme ylpeitä, että olemme voineet auttaa yli viittä miljoonaa lentomatkustajaa, jotka ovat kohdanneet ongelmia matkoillaan. Since we started in 2013, we are proud to have helped over 16 million passengers who’ve experienced travel trouble.

Kaikki lentoyhtiöt eivät kuitenkaan ole samaa mieltä. What’s more important is where the flight disruption occurred, as we are best able to help passengers flying in the EU where they are covered within the EC 261 framework.

This law covers compensation for passengers if:

• Lentosi viivästyy yli 3 tuntia

• Lennot, jotka peruutetaan alle 14 päivää ennen lähtöä

• The passenger was denied boarding for no fault of their own (e.g. by showing up too late or missing the required documentation).

Location wise, the flights included are

• All flights departing from a EU airport regardless of the airline’s nationality.

• All flights landing at EU airports if operated by EU airlines.

• Lennot EU:ssa

Helppoa.
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